Privacy Policy

At Barker Physiotherapy, we are committed to protecting the privacy of our patients and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information, ensuring compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect and process the following types of personal information:

- Personal Details: Name, contact information, date of birth, and medical history.
- Communication Data: Correspondence via email, phone calls, or messaging platforms.
- Health Information: Relevant medical and treatment history, including any notes from consultations.
- Usage Data: Information about how you use our website, including your IP address and browsing behavior.

2. Purpose of Collecting Your Information

We collect your personal information for the following purposes:

- To provide and manage our physiotherapy services effectively.
- To communicate with you regarding appointments, inquiries, and feedback.
- To process payments and manage financial transactions.
- To send you relevant health-related notifications and promotional material if you have opted to receive them.
- To conduct research and analysis to enhance our services and patient care.

3. Sharing Your Information

We respect your privacy and assure you that we will not sell or lease your personal information to third parties. We may share your information with:

- Service providers who assist us in delivering our services (e.g., payment processors, IT service providers).
- Healthcare professionals or institutions, when necessary for your treatment.
- Legal authorities, if required by law or to protect our rights.
- Any third party you explicitly consent to sharing your information with.

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and strict access controls.

5. Your Rights Under POPIA

You have the following rights regarding your personal information:

- Access the personal information that we hold about you.
- Request correction of any inaccuracies in your personal information.
- Object to the processing of your personal information under certain circumstances.
- Withdraw consent for the processing of your personal information at any time.

6. Changes to This Privacy Policy

Barker Physiotherapy reserves the right to modify this Privacy Policy at any time. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please reach out to us at physio@bitcc.co.za

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Thank you for choosing Barker Physiotherapy. We value your trust and are dedicated to protecting your personal information.